Returns & Exchanges

At The James Brand, we stand behind the quality of our craftsmanship and offer a 30-day return window for items in original, unused condition. We want you to be completely satisfied with your gear, so we make the exchange and return process as seamless as possible.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Once your request is approved, download and print the prepaid shipping label provided via email to ensure tracked and secure transit.

• 3.
  Pack Your Gear

  Place the items in their original packaging, including all tags and documentation, and securely seal the box using the provided return label.

• 4.
  Drop Off and Refund

  Hand your package to the designated carrier; once received and inspected at our warehouse, your refund or exchange will be processed within 5-7 business days.