Frequently Asked Questions
Everything you need to know about your order and our everyday carry essentials.
When will my order ship?
Most orders are processed and shipped within 1-2 business days. Once your package is on its way, you will receive a confirmation email with tracking information.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please note that limited edition releases and personalized items are final sale.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location and local customs regulations.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do your products come with a warranty?
We stand behind our craftsmanship. All James Brand products are backed by a limited lifetime warranty against manufacturing defects in materials and workmanship.
How do I care for my James Brand tools?
To maintain longevity, we recommend keeping your tools clean and dry. For knives, occasional oiling of the pivot and sharpening of the blade will ensure peak performance for years to come.